Shipping & Returns
FREQUENTLY ASKED QUESTIONS
(WE DO NOT GUARANTEE DELIVERY)
How do you ship?
We use calculated shipping by weight to ship your packages. You will get an order number and tracking info upon completion of your order.
How long does shipping take?
We have a few shipping options to help you get as close as possible to your desired delivery date, see shipping guide below
SHIPPING GUIDE
- Processing definition: the time it takes our team to hand pack your custom box.
- Shipping Rates are calculated by weight
- Priority Mail: 48 hour processing + 2-4 shipping = gift arrival in 4-6 business days
- Express Shipping: 48 hour processing + 1-3 shipping = gift arrival in 2-4 business days
- International Shipping: Not available
*Additional delays may occur for orders placed on/around holidays
Something is missing from my box.
Please reach out to us for assistance, and provide us with your full shipping address and order number at hello@bifties.com
My box was lost or stolen.
We will work with you to get another box out ASAP after repurchase**
**Additional fees apply when the box is returned to the sender. To send a returned box back out, we charge for a new shipping label, and potentially a new box, if there is damage to it.
Do you put receipts in the packages?
Never! Since almost all of our orders are surprises, we do not include receipts or invoices in with our shipped packages. You will get an email with your order information and receipt.
There is a problem with my order.
Please contact hello@bifties.com with details on your order
My tracking info says "delivered" but my box wasn't
Please reach out to us for assistance, and provide us with your full shipping address and order number at hello@bifties.com
If your order was returned to us, you'll be refunded for all the items you purchased upon receipt of the box. Note: you will be charged a $8 restocking fee.
I entered the wrong address, what do I do now?
If it is the same day you submitted your order, just write us an email to hello@bifites.com and let us know your order number and the new, updated address
Do you do same day delivery?
Not at this time.
Will you spellcheck/edit my messages?
No. We process each word exactly as you typed it in-- so be sure to double check your messages prior to checkout!
Will you sign my name?
We only write what you enter in the message box in the box-builder.
Can I customize a box?
Yes.
What's your refund policy?
All sales are final. Check out our Shipping and Return page for more information on our refund policy.
Monday through Friday. We do not ship on Saturdays. You will get an order # and tracking info upon completion of your order.
We have a few shipping options to help you get as close as possible to your desired delivery date, see below!
Note: We ship from the east coast, so east coasters will receive more towards the minimum times noted below, west coasters more on the maximum time noted below. HI and AK take longer than below. Reach out with questions.
Shipping Guide:
- Processing definition: the time it takes our team to hand pack your custom box.
- Shipping Rates are calculated by weight
- Priority Mail: 48 hour processing + 2-4 shipping = gift arrival in 4-6 business days
- Express Shipping: 48 hour processing + 1-3 shipping = gift arrival in 2-4 business days
- International Shipping: Not available
- *Orders received after 5pm EST are considered the next business day, and your processing time will start then. Additional delays may occur for orders placed on/around national holidays (i.e when the post office is closed) and inclement weather.
Real humans pack your boxes and process personal messages--sometimes mistakes are made! Email us at hello@bifties.com and we'll do everything we can to make it right. Note: provide your order # and ideally images when you email to speed things along
We will work with you to get another box out ASAP after repurchase**
**Additional fees apply when the box is returned to sender. To send a returned box back out, we charge for a new shipping label, and potentially a new box, if there is damage to it.
Never! Since almost all of our orders are surprises, we do not include receipts or invoices in with our shipped packages. You will get an email with your order information and receipt. Please it saves trees.
Please contact hello@bifties.com with the issue.
- First step, is to call the recipient. Make sure it wasn't left on their doorstep or isn't with the neighbor, etc.
- Next, call USPS, UPS or whatever service your confirmation email notes. Get all the info you can from them based on what happened.
- Shoot us an email with your order number to hello@bifites.com. We will work on our end to figure out what went wrong.
If your order was returned to us, you'll be refunded for all the items you purchased once we receive the box. Note: you will be charged a $8 restocking fee.
If you just ordered, just write us an email ASAP to hello@bifites.com and let us know your order number and the new, updated address needed.
If your order has already been shipped to the wrong address due to an input error on your end, we recommend calling the carrier and trying to solve it with them. We cannot be responsible for your inputting address errors, so please double check your orders! If it gets sent back to us, we will have to charge a re-shipping fee of $8.
Not at this time.
All sales are final. Returns are not accepted. But if you have feedback or issues, please let us know. Check out our Shipping & Returns page for more information on our refund policy.