Shipping and Returns – Bifties Gifts

Shipping and Returns

FREQUENTLY ASKED QUESTIONS

(WE DO NOT GUARANTEE DELIVERY)

How do you ship?

We use calculated shipping by weight to ship your packages. You will get an order number and tracking info upon completion of your order.

How long does shipping take? 

We have a few shipping options to help you get as close as possible to your desired delivery date, see shipping guide below

SHIPPING GUIDE

  • Processing definition: the time it takes our team to hand pack your custom box. 
  • Shipping Rates are calculated by weight
  • Priority Mail: 48 hour processing  + 2-4 shipping = gift arrival in 4-6 business days
  • Express Shipping: 48 hour processing  + 1-3 shipping = gift arrival in 2-4 business days
  • International Shipping: Not available

*Additional delays may occur for orders placed on/around holidays

Something is missing from my box. 

Please reach out to us for assistance, and provide us with your full shipping address and order number at hello@bifties.com 

My box was lost or stolen. 

We will work with you to get another box out ASAP after repurchase**

**Additional fees apply when the box is returned to the sender. To send a returned box back out, we charge for a new shipping label, and potentially a new box, if there is damage to it. 

Do you put receipts in the packages?

Never! Since almost all of our orders are surprises, we do not include receipts or invoices in with our shipped packages. You will get an email with your order information and receipt. 

There is a problem with my order.

Please contact hello@bifties.com with details on your order  

My tracking info says "delivered" but my box wasn't

Please reach out to us for assistance, and provide us with your full shipping address and order number at hello@bifties.com 

If your order was returned to us, you'll be refunded for all the items you purchased upon receipt of the box. Note: you will be charged a $8 restocking fee.

I entered the wrong address, what do I do now?

If it is the same day you submitted your order, just write us an email to hello@bifites.com and let us know your order number and the new, updated address 

Do you do same day delivery?

Not at this time.

Will you spellcheck/edit my messages?

No. We process each word exactly as you typed it in-- so be sure to double check your messages prior to checkout! 

Will you sign my name?

We only write what you enter  in the message box in the box-builder.

Can I customize a box?

Yes.

What's your refund policy?

All sales are final. Check out our Shipping and Return page for more information on our refund policy.